Refund Policy

At Code Vibe Studio, we are committed to providing high-quality WordPress plugins. This Refund Policy outlines the terms and conditions under which refunds may be issued for our products.

1. WordPress Plugin Refunds

1.1 Refund Eligibility

We do not offer refunds without a valid and logical reason. Refund requests are reviewed on a case-by-case basis by our team. A refund will only be approved if we determine the reason provided is justified and reasonable.

To submit a refund request, you must:

  • Submit your request within 30 days of the purchase date
  • Provide your order number or purchase receipt
  • Provide a clear and detailed explanation of your reason for requesting a refund
  • Allow us to attempt to resolve any technical issues before a refund is considered

Refund requests submitted after 30 days from the purchase date will not be accepted under any circumstances.

1.2 Refund Review Process

  • Our team will carefully review your reason for the refund request
  • If we determine the reason is valid and justified, the refund will be approved
  • If the reason is deemed insufficient or unjustified, the refund request will be declined
  • We reserve the right to make the final decision on all refund approvals

1.3 Refund Process

To request a refund:

  • Contact us at info@codevibestudio.com
  • Include your order number, purchase date, and a detailed reason for your request
  • Our team will review and respond within 2–3 business days
  • If approved, your refund will be processed and sent within 7 days of approval

1.4 Non-Refundable Situations

Refunds will NOT be issued in the following circumstances:

  • More than 30 days have passed since the purchase date
  • The reason provided is vague, insufficient, or unjustified
  • The plugin has been modified, redistributed, or used in violation of our license terms
  • The refund request is made after the license has been renewed
  • Technical issues that could be resolved with our support assistance
  • Compatibility issues that were not disclosed before purchase

2. Subscription Renewals

Refund requests for automatic renewals must be submitted within 30 days of the renewal date and are subject to the same review process. Renewal refunds will only be approved if a valid reason is provided.

3. Processing Time

Once a refund is approved:

  • Refunds will be sent within 7 days of approval
  • You will receive a confirmation email once processed
  • The amount will appear in your account within 10–14 business days depending on your payment provider

4. Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback or dispute with your bank. We are committed to resolving concerns fairly, but chargebacks without prior contact may result in account suspension and additional fees.

5. Refund Methods

  • Credit/Debit Card: 5–10 business days
  • PayPal: 3–5 business days
  • Bank Transfer: 7–14 business days

If the original payment method is unavailable, contact us for an alternative arrangement.

6. License Revocation

Upon receiving a refund, your license will be immediately revoked. You must:

  • Stop using the plugin immediately
  • Remove the plugin from all websites
  • Delete all plugin files and license keys

Continued use after a refund is a violation of our Terms of Service and may result in legal action.

7. Special Circumstances

7.1 Duplicate Purchases — Accidentally purchased the same plugin twice? Contact us immediately for a refund within 2–3 business days.

7.2 Pricing Errors — If charged incorrectly due to a website pricing error, contact us and we will investigate and adjust accordingly.

7.3 Unauthorized Purchases — If an unauthorized purchase was made using your payment method, contact us immediately for investigation.

8. Contact Us

Code Vibe Studio Email: info@codevibestudio.com Phone: +880 1609-987437 Address: Shiberhat, Sandwip, Chittagong, Bangladesh

When contacting us, please include:

  • Order number or purchase receipt
  • Date of purchase
  • Plugin purchased
  • Detailed reason for refund request
  • Any relevant screenshots or documentation

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes take effect immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.

10. Questions

For any questions regarding refunds, contact us at info@codevibestudio.com. We are happy to assist.

Thank you for choosing Code Vibe Studio.